Complaints Procedure
LPS Commercial Limited (LPSC) is an Appointed Representative of Litigation
Protection Limited who are authorised and regulated by the Financial Services
Authority (FSA). In most cases a complaint can be dealt with within 24
hours, if not, the complaint will be subject to the below procedures:
- It is the aim of LPSC to resolve any complaint fairly and quickly
- A complaint may be received in writing, by telephone, in person, verbally
or by email.
- A complaint received by any means will be acknowledged in writing to the
complainant within 5 business days of receipt.
- The details of each individual complaint will be recorded in a Complaints
Log.
- LPSC will within four weeks of receiving the complaint send the complainant
either a final response or a holding response.
- LPSC will within eight weeks send the complainant a final response. If,
within eight weeks of receiving a complaint, we provide a written response
which indicates we will regard the complaint as closed if we do not receive
a reply within eight weeks of the date of the letter we will close the
complaint.
- The final response will include details of how the complainant may refer
the complaint to the Financial Ombudsman if he is dissatisfied.
- All records of complaints will be retained for at least 3 years.